<p>To perform business applications to maintain functional and operational availability for the business. This includes problem analysis and resolution, ensuring maximum uptime of business applications, handover of systems from development, and working proactively to improve the operational efficiency and reliability of the platform. This role is hands-on as well as requiring day-to-day operations of the application support and working closely with business users.</p><p>&nbsp;</p><p><strong>Job Description:</strong></p><p>&nbsp;</p><p>​<strong>Problem Resolution</strong></p><ul><li>Reactive problem investigation, diagnosis &amp; resolution</li><li>Participate in post-mortem activities for any breaks in system availability</li><li>Carry out root cause and trend analysis of problems and identify, and implement solutions to prevent repeat reoccurrence</li></ul><p>&nbsp;</p><p><strong>Change Management</strong></p><ul><li>Participate in change review meetings to review application development and infrastructure changes that impact applications</li></ul><p>&nbsp;</p><p><strong>Application Management Standards</strong></p><ul><li>Define and implement best practice operational standards (e.g. standardized monitoring, logging, escalation, scheduling).</li></ul><p>&nbsp;</p><p><strong>Application Availability</strong></p><ul><li>Work with the Infrastructure team to proactively improve application serviceability, reliability, and scalability</li></ul><p>&nbsp;</p><p><strong>Product Evaluation &amp; Implementation</strong></p><ul><li>Work with the Infrastructure team to identify and implement new products that will increase operational robustness and efficiency</li></ul><p>&nbsp;</p><p><strong>Product Evaluation &amp; Implementation</strong></p><ul><li>Review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date</li></ul><p>&nbsp;</p><p><strong>Performance Monitoring &amp; Enhancement</strong></p><ul><li>Work with the Infrastructure team to ensure that all relevant metrics for server performance and capacity are available</li><li>Use metrics to maintain and enhance system performance</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma.</li><li>At least 3 years of Application Support experience</li><li>Ability to pick up new information quickly and to work independently</li><li>A consistent attitude and respect for high-quality standards and maintains this despite competing pressures</li><li>Excellent verbal and communication skills and ability to translate complex technical issues into plain English, easily digestible for customers and stakeholders</li><li>A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines, and geographies</li><li>Strong problem-solving background with a focus on ownership of issues and a commitment to resolving them</li><li>Comfortable working in a fast-paced, customer-focused organization, undergoing changes. Flexible and able to adapt to new situations as the business demands</li><li>Influential and able to persuade peers and stakeholders (at various levels) and thereby, overcome uncertainty to change and sustain support</li><li>Innovative and able to create new ways of working, which are effective and easily accepted</li><li>Occasional travel and on-call availability at all times</li><li>Good analytical skills and ability to investigate the source of a problem across several different systems if required</li><li>Track record of effecting application management changes within a global, high-availability environment</li><li>Required Skill(s): Business Central, Navision, SQL</li></ul>

<p><strong>We seek individuals with patience, good listening, and problem-solving skills who find joy in delighting our customers, ensuring customer satisfaction, and ALWAYS bringing a SMILE to our customers’ faces.</strong></p><p>&nbsp;</p><p><strong>Our esteemed Retail professional in our COURTS In-House Call Centre daily task is as follows:</strong></p><p>&nbsp;</p><ul><li>Attend and respond to customers’ enquiries via the respective Customer Service touch points like hotline, email, and social media within the stipulated time/ target set.</li><li>Work with suppliers and internal departments on service recovery for case closure at the customer’s level and to meet the target set for case resolution</li><li>Update and retrieve information via internal customer information system</li><li>Develop and maintain work knowledge of internal policies, procedures, and processes to better customer satisfaction.</li><li>Attend product and process training</li><li>Prepare letters to customers when required</li><li>Attend mediation to resolve for case with the customer at CASE</li><li>Attend consultation to resolve for case with the customer at the Small Claim Tribunal</li><li>Preparation of Commendation letters</li><li>May be required to cross-sell products or services over the phone</li><li>Perform any other duties as assigned by your Supervisor</li></ul><p>&nbsp;</p><p><strong>What you will find from our COURTS In-House Call Centre:</strong></p><ul><li>Learn to work with a variety of people</li><li>Opportunity to cross-sell products or services over the phone</li><li>On-the-job training</li><li>Career and self-development</li></ul><p>&nbsp;</p><p>Click on&nbsp;<strong>APPLY NOW</strong>&nbsp;if the above speaks of your personality and purpose.</p><p>We regret to inform you that only shortlisted individuals will be contacted for an interview appointment.</p><p>For more information on the job openings in COURTS, please visit our career website at http://www.courts.com.sg/careers.</p><p>Thank you.</p><p>&nbsp;</p>

<p><strong>We seek high-energy individuals who find joy in delighting our customers, ensuring satisfaction, and ALWAYS bringing a SMILE to our customers’ faces.</strong></p><p><strong>Our esteemed Retail professional in our COURTS Retail Stores daily task is as follows:</strong></p><ul><li>Achieves department sales targets, goals and objectives.</li><li>Monitors sales figures, analyses and interprets data and trends and discusses this information with Branch Manager for forward planning.</li><li>Conducts daily briefing and regular floor walks to make sure that brand image is maintained, ensuring expected service performance and customer experiences are managed and sustained; visual merchandising standards and good housekeeping standards are set and maintained at the highest level; maintains high quality in-store display with maximum cleanliness and upkeep of fixtures.</li><li>Manages stock levels and control to ensure stock availability; minimising aged and damaged stock, and minimising stock loss.</li><li>Work closely with buyers and merchandisers to ensure the department shines.</li><li>Handles customer complaints and authorized to offer remedies on behalf of the department.</li><li>Ensures that product knowledge is at its peak among salespeople; conducts shop-floor training to motivate and build the skills of the team.</li><li>Deals with Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews and counselling, as well as ensures staff are skilled by providing, recommending or organising training and development by liaising with HR and through own in store initiatives (e.g. short quizzes on product knowledge, on the job training).</li><li>Ensures staff understands and adheres to security and operational procedures.</li><li>Any other duties as per assigned.</li></ul><p>&nbsp;</p><p><strong>Knowledge &amp; Experience</strong></p><ul><li>Preferably Diploma or Degree in Retail Management</li><li>At least 2 years of retail management experience (departmental level)</li><li>Strong commercial understanding</li><li>Proven track record of achieving sales targets</li><li>Experience in staff performance management</li><li>Experience in profit &amp; loss management, targets setting</li><li>Department product knowledge</li><li>Good understanding of labour / retail law, company policies and procedure</li></ul><p>&nbsp;</p><p>Click on <strong>APPLY NOW</strong> if the above speaks of your personality and purpose.</p><p>We regret to inform that only shortlisted individuals will be contacted for an interview appointment.</p><p>For more information on the job openings in COURTS, please visit our career website at http://www.courts.com.sg/careers.</p><p>Thank you.</p>

<p>As an integral part of the Store Development Team, the successful candidate will report directly to the Head of Store Development.</p><p>&nbsp;</p><p><strong>The essential responsibilities of the incumbent include:</strong></p><p>&nbsp;</p><ul><li>Handle negotiation for leases renewals or terminations&nbsp;</li><li>Process and follow up on all lease documents to ensure its completion; update leasing reports and schedules</li><li>Liaise with the Landlord / Clients representatives on all leasing matters including reports, seeking approvals and feedback</li><li>Conduct site visits and inspections from time to time&nbsp;</li><li>Preparing summary and updates for the management meeting</li><li>Any other roles/duties as assigned</li></ul><p>&nbsp;</p><p><strong>Formal Education &amp; Certification</strong></p><ul><li>Degree / Diploma in Real Estate, Marketing, Leasing, Property Management, Business or equivalent</li></ul><p>&nbsp;</p><p><strong>Knowledge &amp; Experience</strong></p><ul><li>Minimum 2 years of relevant working experience</li><li>Possesses excellent customer service, negotiation, interpersonal, and written skills</li><li>Possesses positive work attitude, drive, and resilience to meet job challenges</li><li>Ability to multi-task effectively and work independently</li><li>Well-versed in Microsoft Office (i.e. Excel, Word PowerPoint etc.)</li><li>Help and support in the general day-to-day running of the office</li><li>Meticulous, well-organized, and able to prioritize workload&nbsp;</li></ul><p>&nbsp;</p><p><strong>Personal Attributes</strong></p><ul><li>Positive attitude</li><li>Good communication skills</li><li>Excellent interpersonal and negotiation skills</li><li>Focused and able to prioritise</li><li>High level of initiative and integrity&nbsp;</li><li>Meticulous with a keen eye for detail</li><li>Ability to work under pressure in a fast pace working environment</li><li>Ability to interact with internal and external clients at all levels demonstrating a high level of professionalism</li></ul>

<p><strong>We seek high-energy individuals who find joy in delighting our customers, ensuring satisfaction, and ALWAYS bringing a SMILE to our customers’ faces.</strong></p><p>&nbsp;</p><p><strong>Our esteemed Retail professional in our COURTS Retail Stores daily task is as follows:</strong></p><ul><li>Welcoming and engaging with customers as they enter the store</li><li>Assessing customers’ needs and suggesting solutions to their problems</li><li>Directs customers by escorting them to racks and counters.</li><li>Giving customers advice about sales and promotions</li><li>Using Consulting sell techniques to increase store sales</li><li>Promote brand loyalty programs, Flexi-Plan and services</li><li>Assists with inventory, including receiving and stocking merchandise.</li><li>Working with cash registers and processing payments</li><li>Housekeeping and restocking the store throughout the day, before opening and after closing</li></ul><p>&nbsp;</p><p><strong>What you will find within our COURTS Retail Stores aside from our quality products:</strong></p><ul><li>Career and Self-Development</li><li>On-the-job training</li><li>Cash Management</li><li>Store Operations</li><li>Stock Management</li><li>Product Knowledge</li></ul><p>&nbsp;</p><p>Click on <strong>APPLY NOW</strong> if the above speaks of your personality and purpose.</p><p>&nbsp;</p><p>We regret to inform that only shortlisted individuals will be contacted for an interview appointment.</p><p>For more information on the job openings in COURTS, please visit our career website at <a href="http://www.courts.com.sg/careers.">http://www.courts.com.sg/careers.</a></p><p>&nbsp;</p><p>Thank you.</p>

<p><strong>The essential responsibilities of the Store Manager include:</strong></p><ul><li>Achieves store sales target, goals and objectives.</li><li>Oversees the daily operation of the store, allocate resources accordingly to ensure business objectives are met and within procedures/guidelines; ensures effective utilisation of store space.</li><li>Works closely with the Department Managers to evaluate daily operations through proper analysis and makes recommendations along with initiating actions to enhance staff productivity, efficiency, effectiveness and profitability of the store.</li><li>Strategizes and liaises with all key commercial departments to drive store sales.</li><li>Coach Managers and staff in clarifying opportunities to drive sales and profitability, overcome challenges / obstacles, enhance morale, and ensure company policies and procedures are adhered to.</li><li>Manages stock levels and control to ensure stock availability; minimising aged and damaged stock, and minimising stock loss.</li><li>Monitors sales figures, analyses and interprets data and trends and discusses this information with superiors for forward planning.</li><li>Protects the brand image, ensuring expected service performance and customer experiences are managed and sustained.</li><li>Conducts regular floor walks to make sure that brand integrity is maintained; visual merchandising standards and good housekeeping standards are set and maintained at the highest level; maintains high quality in-store display with maximum cleanliness and upkeep of fixtures.</li><li>Ensures that product knowledge is at its peak among all salespeople.</li><li>Deals with Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews and counselling, as well as ensures staff are skilled by providing, recommending or organising training and development by liaising with HR and through own in store initiatives (e.g. short quizzes on product knowledge, on the job training).</li><li>Develops direct reports and others to help build internal talent pool.</li><li>Ensures staff understands and adheres to security and operational procedures.</li><li>Supports Internal Audit for compliance and development of risk management for stores.</li><li>Ensures articulation of company’s desired image and position and assures consistent communication both internally and externally.</li><li>Maintaining a highly productive, experienced and motivated organizational culture within the Division/Company consistent with the Company’s core values utilizing effective Management/Leadership tools (performance measurement, skills assessment and training, process training).</li><li>Any other duties as per assigned.</li></ul><p>&nbsp;</p><p><strong>Formal Education &amp; Certification</strong></p><ul><li>Preferably Diploma or Degree in Retail Management</li></ul><p>&nbsp;</p><p><strong>Knowledge &amp; Experience</strong></p><ul><li>At least 5 years of retail management experience at managerial level, with profit &amp; loss responsibility</li><li>Proven ability to increase sales and profitability; turnaround successes</li><li>Strong commercial understanding</li><li>Understanding of labour / retail law, company policies and procedure</li></ul><p>&nbsp;</p><p><strong>Personal Attributes</strong></p><ul><li>Ability to motivate and lead a team of people</li><li>Ability to analyse sales figures; good analytical skills and good business sense</li><li>Strong sense of customer service</li><li>Good interpersonal and relationship building ability</li><li>Confident with high sense of responsibility</li><li>Ability to solve problems and make effective decisions</li><li>Ability to work under pressure in a fast pace working environment; adapt to challenging situations</li><li>Ability to handle and prioritise multiple tasks simultaneously</li><li>High level of business ethics and integrity</li></ul>