A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services that protect people and vital resources. With annual sales of $13 billion and 45,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. www.ecolab.com
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Maintains relationships with key customer personnel and takes full ownership for account retention. To communicate closely and build good rapport with our customers - good customer service work attitude.
Manage customer accounts. Would require good time management, schedule daily work activities and disciplined work behavior
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance plans.
Execute required chemistry tests, log and report data, and maintain product inventories at assigned customer accounts.
Provide technical support to customers; identifying and resolving customer challenges, escalating as required.
Engage in problem-solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
Install, calibrate and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts.
Work with manager and service supervisor to manage and maintain inventory of chemical, equipment, and parts in the warehouse and/or customer sites for on-time delivery to customers.
Assist Sales Representatives with start-ups of new applications in both existing customers and win new accounts.
Provide on-site field service and/or 24-hour over-the-phone or on-site assistance.
Complete required field documentation and reports and electronically transmit appropriate completed reports in a timely fashion as dictated by Company policy and departmental procedures. This includes PSR's for all service calls, weekly Call Reports (CRM), monthly Planning Schedule (CRM), and monthly Expense Reports.
Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicle, the compliance with Nalco Water Safety, HAZMAT & Product Stewardship policies.
Additional duties can include, but are not limited to: performing equipment installation, repair and calibration; recommending changes in chemical dosage, feed rates, or equipment; monitoring chemical inventory; and providing service reports and maintaining current operation manuals (PAM).
GCE O Level / ITE Certification / Diploma or equivalent in Mechanical/Chemistry or related discipline
Must have a valid Class 3 Singapore Driver's License and acceptable Motor Vehicle Record
Min 2 years of successful technical service or field sales support experience
Must have a strong mechanical aptitude
Water treatment or specialty chemical industry experience
Working knowledge of boilers, cooling towers, and wastewater treatment systems preferred.
Ability to execute manual handling (20kg) as part of daily job
Ability to operate in high noise / outdoor environment
Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
History of working in a field that required autonomy and self-motivation
Prior experience that demonstrates a strong work ethic and ability to multi-task
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Work Experience Level:
BOILERS, COOLING TOWERS, WASTEWATER TREATMENT