Service Ambassador
flexible work hours
training opportunities
1
· Welcome and orientate visitors/patients upon arrival at the lobby.
· Assist visitors/patients with online pre-registration and checking in at the self-help kiosks and entry gantries, as well as checking out at the exit gantries.
· Ensure crowd control and proper queue management at the self-help kiosks and monitor human traffic flow at the entry gantries, to avoid tailgating instances.
· Assist visitors/patients with way-finding around the hospital premises.
· Ensure that cleanliness, safety and conditions of equipment used at waiting area, self-help kiosks and gantries are well maintained and functioning
· Handling of enquiries or feedback from the visitors/patients
· Conduct checks of the waiting area and toilets at L1 ensuring that they are clean and their amenities are well stocked, maintained and in working condition.
· Welcome and orientate public upon arrival at sheltered car porch / lobby.
Job Requirements:
· Minimum GCE ‘N’ levels.
· Experienced in customer service with good interpersonal skills.
· Minimum 1-2 years of relevant experience especially in healthcare sector.
· Cheerful and friendly personality and enjoys interactions with the public, especially the elderly.
· Service-oriented and a good team player.
· Able to commit to shift work.
Job Criteria/Requirements
NITEC
customer service
excel
Employer Profile
St Luke's Hospital
St Luke’s Hospital, named after the patron saint of the medical profession, was the first hospital in Singapore dedicated to the care of older persons. Today, we are a community care provider supporting needs through our care ecosystem, spanning inpatient, outpatient, home care and community-based programmes, and specialised areas of care in rehabilitation, dementia, wound and palliative care.
An Institution of a Public Character, we care for 2,500 inpatients and 5,000 outpatients each year, regardless of race, language or religion. Through our Clinical, Social, Pastoral (CSP) care model, we transform lives holistically beyond physical health.
Impactful and innovative in transforming community care, we were the first recipient of the President’s Award for Social Impact (2012), and the first community hospital to receive the National Healthcare Innovation and Productivity Medal (National University Hospital – St Luke’s Hospital Integrated Care Path, 2016).
We partnered the National University Health System (NUHS) to pioneer the Patient Appointment Consolidation (PAC) programme, which won the overall Excellence Champion Medal in the National Healthcare Innovation and Productivity Medals in 2017. In 2022, we were also awarded with the National Healthcare Innovation and Productivity Medal for the Community Response Team (CRT) project, and a joint-hospital Improving Mobility Via Exoskeletons (IMOVE) programme.
Through our concerted efforts to build a thriving workplace, we received the Great Place To Work® certification in 2023, 2024 and 2025, a global standard for quantifying and benchmarking employee experience.