Senior / Triage Specialist

Login to view salary
90 Yishun Central, Singapore 768828
Job Type:
permanent or full time
No. of Vacancies:


Job Description
Job Responsibilities

Handle general enquiries and appointment related matters for all clinical disciplines and services

Perform administrative tasks to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre Services.

Determine appropriate avenue of care and provide health advice according to established guidelines and protocols by obtaining history, gathering triage information, assessing and evaluating patient health concerns made via phone, fax, email or other modes of communication

Communicates complex triage case with the relevant clinician.

Streamline the triage process and shorten the waiting time for patients requiring Emergent care or Specialist consult

Attend regular meetings with relevant stakeholders to discuss and provide feedback on triage services

Provide point of contact (Subject Matter Specialist role) for Contact Centre Staff on clinical enquiries

Collates data for outcome tracking, trending and reporting

Analyzes data to establish health priorities and interventions.

Maintains and safeguards confidentiality of patient health information.

Other duties include:
Identify areas of improvement or participate in improvement projects

Ensure teamwork and participate in activities related to the smooth running of the department

Ensure that all tasks requiring follow-up are being carried out

Perform other duties as requested by Executive and/or Manager

Professional certificate/Higher NITEC, Diploma, Advanced/Higher/Graduate Diploma holder, Bachelor's Degree, Post-Graduate Diploma, Professional Degree holder

At least 1 to 3 years of experience in healthcare and/or community setting

Customer-oriented with strong interpersonal and communication skills

Experience in Emergency department, Ambulatory care, Care Co-ordination or previous telephone consultation is an advantage

Converse in English and Mother Tongue language fluently

Proficient in computer navigation and administrative skills

Able to work rotating shifts
Job Criteria/Requirements
Work Experience Level:

junior level

Must-have skills:


Nice to Have Skills:


Employer Profile

WoodlandsHealth Pte Ltd

Woodlands Health (WH) provides care for the north-western population in Singapore. We will operate a purpose-designed integrated Campus set to open progressively from end 2023. The Campus will include a fully integrated acute and community hospital, specialist outpatient clinics, a long-term care facility and green healing spaces. We will offer a comprehensive range of acute, sub-acute, rehabilitative and transitional care services, working closely with partners to deliver seamless care within and beyond our Campus. Since 2016, WH has started serving and empowering residents in their health journey through our Community Nurse Posts and outreach efforts. WH also introduced the GPFirst programme in the North, the first community-based Urgent Care Centre at Kampung Admiralty and the NurseFirst helpline, which help to improve the right-siting and accessibility of care within the community. If you are interested in joining the WH family, visit for information on job vacancies.