Senior / Patient Service Associate (ED / Urgent Care Centre)
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Woodlands, Yishun
Job Type:
permanent or full time
Benefits:
No. of Vacancies:
20
Job Description
While the campus is under construction, you may be deployed to Khoo Teck Puat Hospital (KTPH) and Admiralty Medical Centre (AdMC). However, you will be working in the new Woodlands Health Campus once it is operational (estimated 2023).
Duties & Responsibilities
Register patients for consultation
Attend to queries from both internal and external customers
Render assistance to patients when necessary
Collect payment for services rendered and accountable for payment collected
Provide financial counselling to patients
Assist with appointment scheduling for patients' follow up
Requirements
Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC or Diploma
Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
Computer literate
Possess experience in frontline customer service preferred
Possess the ability to work 3 rotating shifts, including weekends and public holidays
Duties & Responsibilities
Register patients for consultation
Attend to queries from both internal and external customers
Render assistance to patients when necessary
Collect payment for services rendered and accountable for payment collected
Provide financial counselling to patients
Assist with appointment scheduling for patients' follow up
Requirements
Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC or Diploma
Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
Computer literate
Possess experience in frontline customer service preferred
Possess the ability to work 3 rotating shifts, including weekends and public holidays
Job Criteria/Requirements
Work Experience Level:
junior level
Must-have skills:
POSSESS THE ABILITY TO WORK 3 ROTATING SHIFTS, INCLUDING WEEKENDS AND PUBLIC HOLIDAYS
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