F&B Service Associate

Login to view salary
Job Type:
permanent or full time
No. of Vacancies:


Job Description
Job Responsibilities:

Assist in setup & breakdown of the restaurant.
Assist your Service Leader in organising table seating and preparing tables.
Greeting of customers and providing an enjoyable dining experience for all customers.
Presenting menus/ directing customers to our menu QR code on the tables.
Possess great knowledge of menu and non-menu items, and their ingredients. Helping customers select food/ beverages.
Collaborate with other restaurant servers and kitchen/ bar staff.
Serve water and refill glasses as and when needed.
Ensure the timely delivery of food/beverage orders.
Complete opening and closing side work.
Ensuring side stations are stocked and cleaned. Regular checks.
Assisting in cleaning up of spills and ensuring table cleanliness at all times.
Complete housekeeping functions where necessary (ie. cleaning, sweeping, mopping, emptying trash and etc.)
Handling of customers' queries in a friendly and professional manner.
Providing suggestions and recommendations to upsell.
Deal with complaints and problems with a positive attitude.
Facilitating and assisting Service Leader in any other requirements.


Fluent in spoken and written English.
Minimum 1 year’ experience in restaurant service/ F&B industry, experience as a barista will be a plus.
Basic certification in restaurant service is desirable. A combination of practical experience and education will be considered.
Outstanding Customer Service, focused and oriented.
Full time flexible hours are required (able to work days, nights, weekends, holidays).
Strong communication skills with the ability to promote sales and resolve conflict.
Able to work at a fast pace while maintaining attention to detail; ability to multi-task.
Professional, articulate, friendly, and punctual.
Positive, Cheerful, Energetic, Fun and Friendly.
Team player & ability to work in a diverse work environment.
Good communication & interpersonal skills.
Excellent attention to detail.
Job Criteria/Requirements
Work Experience Level:

junior level

Must-have skills:


Nice to Have Skills:


Employer Profile


A PROGRESSIVE APPROACH TO MODERN LUXURY Established in 1972, Club 21 is Asia’s leading purveyor of luxury fashion. Our experience in market development, brand guardianship, wholesale distribution, sourcing, and vertical retail extends over 250 brands across nearly 400 stores across Asia. True to our core mission of spotting and unlocking potential of brands, designers and customers, a spirit of partnership underpins the work we do. With brands and designers, we nurture distinct and loyal audiences while protecting the DNA of their labels. For customers and the community, we seek long-term relationships underscored by trust and service. In this way, Club 21 continues to evolve while delivering stylish retail experiences and progressive solutions to modern luxury requirements with integrity. AN INTEGRATED BUSINESS Now in its fourth decade, Club 21 has evolved to meet the changing needs of brands, designers and customers. Our teams possess specialised experience but are integrated in practice to ensure optimal performance and customer service. RETAIL BRAND GUARDIANSHIP Our decentralised structure encourages country offices to employ their local market knowledge, while our organisational reach provides access to global currents of influence. Our store developers, visual merchandisers, buyers, marketers, trainers and retail staff work in partnership with brand owners to create a full brand experience in every store we manage. WHOLESALE DISTRIBUTION Club 21 develops and executes distribution strategies that accurately pair labels with the correct retailers to grow brand presence and brand value. VERTICAL RETAIL Club 21 has the ability to manage the entire lifecycle of the product and brand, from concept to customer. We work collaboratively with brand owners to integrate and ensure brand coherence and integrity across their brand’s entire portfolio. Our design, sourcing and manufacturing operations complement retail development, store operations, distribution and marketing to maximize sell-through, minimize stockouts, and drive overall performance. SOURCING Coordination and flexibility are the hallmarks of Club 21’s production and distribution systems. Paired with responsive inventory management, our sourcing facilities enable speed and freshness of product, ever more essential in today’s fast-paced fashion climate.