Assistant Executive, Accounts Receivable - Payment Enquiry
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2 BUKIT MERAH CENTRAL SINGAPORE 159835
Job Type:
permanent or full time
Benefits:
No. of Vacancies:
3
Job Description
The incumbent shall be part of the Finance Shared Services (FSS), Enquiry team responsible for the following:
Job Responsibilities:
• Provide administrative support to the payment enquiry team such as collection and consolidation of data and statistics
• Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame
• Provide quality service on hospital’s payment matters including customers’ enquiries and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
• Other ad-how duties as assigned.
Job Requirements:
• Diploma in a related discipline
• At least 3 years of relevant experience in a call centre environment
• proficient in Microsoft Office
• Possess excellent communication and interpersonal skills with the ability to multi-task
• React effectively and calmly in emergency situations
• Maintain high level of confidentiality concerning customer’s data.
Job Responsibilities:
• Provide administrative support to the payment enquiry team such as collection and consolidation of data and statistics
• Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame
• Provide quality service on hospital’s payment matters including customers’ enquiries and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
• Other ad-how duties as assigned.
Job Requirements:
• Diploma in a related discipline
• At least 3 years of relevant experience in a call centre environment
• proficient in Microsoft Office
• Possess excellent communication and interpersonal skills with the ability to multi-task
• React effectively and calmly in emergency situations
• Maintain high level of confidentiality concerning customer’s data.
Job Criteria/Requirements
Work Experience Level:
junior level
Must-have skills:
GOOD CUSTOMER SERVICE SKILL, COMMUNICATION AND INTERPERSONAL SKILL, MICROSOFT OFFCE
