Responsibilities:Manage service counters for patient registration, appointment scheduling and paymentRegister patients for outpatient visits and services efficientlyProvide financial counselling to clients, explain charges and assist with various government subsidy schemes availablePerform billing processes and manage cash float, including payment collection for the services rendered, and be accountable for payment collectedManage appointment scheduling and coordinate for multiple appointments accurately 2. Manage hospital general and outpatient services appointment linesAnswer and triage all phone calls and address callers’ general inquiries and feedbacks and/or or transfer calls to the relevant department or personnel Manage phone enquiries for outpatient services efficiently, including queries for outpatient referrals and appointments 3. Undertake general administrative duties and frontline initiativesProvide administrative support such as filing, data entry and claims submissionManage email inquiries promptlyAssist clinicians in general administrative dutiesPerform service recoveryParticipate in service improvement project(s) Undertake other general administrative duties and frontline initiatives as assigned Requirements:Minimum GCE “O” level or equivalent and aboveAt least 2 years of working experience in customer service and/or health care services would be an added advantageA team player with good interpersonal communication skillsAble to multi-task and work in a fast-paced and dynamic environmentMeticulous in handling administrative tasksProficient in Microsoft Office and data collationExperience with healthcare IT systems (e.g. SAP, EPIC and Clinic Assist) will be an advantage