Main Duties and ResponsibilitiesWe are seeking an accomplished Assistant Reservations Manager to join us as part of the pre-opening team for the Mandai Rainforest Resort by Banyan Tree. As the Assistant Reservations Manager, you will be responsible for overseeing the Resort’s reservations operations to ensure efficiency, accuracy, and outstanding guest service. You will also play a key role in maximizing revenue through effective room inventory management and upselling strategies. Key ResponsibilitiesResponsible for upholding our brand standards for exceptional service by handling inquiries, resolving complaints, and ensuring accurate and timely processing of reservations.Implement strategies to optimize room occupancy and revenue, including managing room blocks, rate setting, and promotions. In performing this role, the incumbent will be required to analyze data, identify trends, forecast occupancy levels, and make recommendations for improvement. Stay updated on industry trends, competitive analysis, and best practices in reservations and revenue management.Cultivate a strong people culture by investing in the coaching and development of associates. The Reservations Assistant Manager will take ownership of people-management matters for the department including recruiting, upskilling and mentoring our associates. This includes coaching them to ensure that all day-to-day operational matters are handled on time and that guest expectations are met. Job RequirementsBachelor’s Degree or full professional qualification in Business Administration, Hospitality Management or a related field.4 to 6 years’ experience in a similar capacity in the hospitality industry, preferably in a property of similar standing. Strong interpersonal, communication and organizational skills.Team player with excellent and proven leadership skills.

The incumbent will assist in developing and refining new recipes for a variety of baked goods, including breads, pastries, cakes, and cookies together with the Executive Pastry Chef. Prepare and bake a wide range of baked goods according to established recipes and standards set out by the Executive Pastry Chef. Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to reporting supervisor.Ensure the quality, taste, and appearance of all baked goods meet the highest standards. Maintain accurate inventory records of ingredients and supplies.Maintain up-to-date knowledge of food safety policies within the kitchen areas.Ability to work under demanding and strenuous situationsAny other tasks as assigned by the Executive Pastry Chef.

Oversee all aspects of banquet operations, including planning, organizing, and executing events. Ensure smooth and efficient execution of banquets, conferences, and other events. Coordinate with various departments (kitchen, housekeeping, engineering) to ensure seamless event delivery. Ensure that all team members are briefed on the details of the shift ahead. Ensure that all service procedures are carried out in accordance to the SOPs of the resort. Recruit, train, and supervise banquet staff, including banquet captains and servers. Provide leadership and direction for associates while on duty by offering professional skills and leading by example.Develop and maintain high standards of banquet service and performance. Address associates’ concerns and provide ongoing support and development.Provide administrative support for F&B events, including coordination of banquet services, room setups, and guest lists.Facilitate effective communication within the banquet team and with other departments.Manage banquet inventory, including food, beverages, and equipment. Not limited to monitoring stock levels and place orders as needed. And any other tasks assigned by Banquet Manager.

Guest Arrival and Departure:Greet our guests warmly upon arrival, assist with luggage, and escort them to their rooms, providing information about the hotel and its amenities.Assist with the check-out process, ensuring that guests' luggage is handled and transportation is arranged as needed. Luggage Handling:Efficiently manage and transport guest luggage, ensuring that items are handled with care and delivered to the correct room or location.Provide luggage storage services, including the secure handling of guests’ belongings. Operational Support:Maintain a clean and organized bell desk and luggage storage area, ensuring that equipment and supplies are in good working condition.Assist with the maintenance of hotel vehicles, including keeping them clean and ensuring they are ready for guest use.Monitor guest activity in public areas, ensuring the safety and security of both guests and their belongings.Report any unusual activity or safety concerns to the appropriate department.

As our Chief Steward, you will be responsible for overseeing the cleanliness of all food and beverage operations, whilst importantly ensuring adherence to hygiene and safety standards and regulations. To excel in this role, the incumbent should possess an excellent professional and service mindset, one which is consistent with the Banyan Tree brand. Responsible for leading the stewarding team to maintain unparallelled standards of cleanliness and hygiene in all food and beverage areas, including kitchens, dining rooms, and other areas. In ensuring the overall cleanliness of the Resort, the incumbent is to develop and implement the relevant standard operating procedures, policies and cleaning schedules. These are to consider the need to ensure the efficiency of our operations and compliance with the necessary regulatory safety standards.The Chief Steward is also responsible for conducting regular inspections and audits to monitor cleanliness standards and identify areas for improvement. In performing this role, the incumbent will collaborate with other departments (e.g. F&B) to ensure top-notch service and cleanliness of all equipment. Implement environmental sustainability initiatives within the stewarding department to minimize waste and promote eco-friendly practices.Cultivate a strong people culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring team members.

Main Duties and ResponsibilitiesWe are seeking an accomplished Cost Controller to join our pre-opening team in Mandai Rainforest Resorts by Banyan Tree. As part of the pre-opening team, the incumbent will play a pivotal role in establishing and managing the financial setup for the Resort. The Cost Controller will be responsible for establishing a robust financial foundation by setting up our accounting systems, ensuring financial compliance and ensuring all financial related matters are in-place from the get-go. Key ResponsibilitiesThe incumbent will assist the Director of Finance in preparing regular financial reports, including actual performance, cost forecasts, and variance reports.Responsible for managing and analyzing the company's costs. This role involves developing and implementing strategies to optimize spending, identify cost-saving opportunities, and ensure financial compliance.Cost Analysis:Conduct in-depth analysis of cost data to identify trends, variances, and potential areas for improvement.Prepare detailed cost reports and provide insights to management for decision-making.Develop and maintain cost control systems and procedures.Budgeting:Assist in the preparation of annual budgets and forecasts.Monitor budget performance and identify variances, investigating and addressing any discrepancies.Financial Reporting:Prepare and analyze financial reports, including profit and loss statements and balance sheets.Ensure accurate and timely reporting of financial information.Cost Optimization:Identify and implement cost-saving initiatives, such as negotiating better terms with suppliers or optimizing resource utilization.Lead and participate in cross functional teams to develop and execute cost-saving initiatives. Job RequirementsDegree or Diploma in Accounting, Finance, Business Management, Economics or a related field. Solid track record of 4 to 6 years’ experience in a similar capacity, preferably in the hospitality industry. Pre-opening experience would be useful.Strong knowledge of cost structures, and financial challenges in resorts will be highly desirableAbility to interpret financial data, identify trends, and make informed recommendationsAdvanced skills in Microsoft excel, powerpoint and familiar with cost control methodologies with the ability to present financial information in a clear and concise mannerStrong interpersonal skills to collaborate effectively with various departmentsStrong organizational and time management skills coupled with the ability to manage multiple tasks simultaneously

Perform minor repairs and maintenance on Resort facilities, including plumbing, electrical, HVAC, and carpentry tasks.Conduct routine inspections of Resort equipment and systems, identifying issues and performing necessary repairs to prevent breakdowns.Respond promptly to maintenance requests from guests and associates, ensuring that all issues are addressed efficiently and courteously.Assist in maintaining the overall appearance of the Resort, including landscaping, painting, and minor renovations as needed.Adhere to safety protocols and regulations, ensuring that all maintenance work is completed safely and to code.Maintain an organized inventory of tools, equipment, and supplies, ensuring that necessary materials are available for repairs.Work closely and support the Assistant Chief Engineer and other Engineering members on larger projects and ensure smooth operations.

Guest Service Excellence: Ensure exceptional guest experiences by being one of the first points of contact for our guests. They will welcome guests upon arrival and provide a seamless check-in and check-out experience. Our Guest Relations Officers will assist in addressing guests’ inquiries in a prompt and professional mannerConcierge Services: As part of the role, our Guest Relations Officers will seek to understand our guests’ needs and offer them recommendations regarding dining, entertainment, transportation, and other guest needs. They will also advice on the various offerings in the Resort and the attractions.Operations: Manage guest profiles, process payments, and handle various administrative tasks related to guest services. Prepare and maintain accurate records and reports as needed.

Main Duties and ResponsibilitiesWe are seeking a Housekeeping Supervisor to be part of the team in Mandai Rainforest Resort by Banyan Tree. The incumbent will be responsible for ensuring that our Resort meets the exceptional standards of cleanliness which is expected of our brand. Key ResponsibilitiesOperations: Oversee and where necessary, undertake the cleaning and maintenance of public areas, including lobbies, hallways, restrooms, meeting rooms, and other common spaces. Such tasks include but are not limited to sanitizing, dusting, cleaning and other related duties.Safety and Compliance: As part of the role, you will be responsible for ensuring adherence to all safety procedures and guidelines. This includes internal Resort policies as well as any statutory regulations. Supply and Inventory Management: Monitor and manage our inventory of cleaning supplies. You will need to work with the team to ensure that supplies are adequate and to minimize wastage.Team Supervision: Supervise, guide and mentor a team housekeeping staff. Job RequirementsProfessional certification in Hospitality / Hotel Management or an equivalent professional qualification in a related field.3 to 5 years’ experience in a similar capacity, preferably in a property of similar standing. Strong interpersonal, leadership and communication skills.

Main Duties and ResponsibilitiesAs the Resort’s Housekeeping Laundry Supervisor, you will be responsible for overseeing the smooth and effective operations of the Resort's laundry department. In performing this role, you will ensure that linens, guests’ clothing, and other laundry items are attended to efficiently and processed to the expected standards which our Resort carries. Key ResponsibilitiesResponsible for the daily operations of laundry department, which includes sorting, washing, drying and folding of linens and guests’ items. The role also encompasses ensuring that the equipment is properly maintained and serviced whenever required.The Laundry Supervisor will manage the inventory of laundry supplies, including detergents, fabrics, and other materials. You will also need to ensure the proper use of inventory to minimize wastage, monitor stocks levels and execute cost effective initiatives.The Laundry Supervisor will be responsible for leading the team, which includes mentoring and developing our associates to ensure the smooth and efficient running of the laundry operations. Job Requirements3 to 5 years’ experience in a similar capacity, preferably in a property of similar standing. Pre-opening experience would be useful.Knowledge of laundry operations, including the use of industrial laundry equipment and cleaning agents.Excellent leadership and organizational skills, with the ability to motivate and supervise a diverse team. Able to handle matters independently, and able to exercise self-motivation to enroll and complete projects.

The incumbent will be responsible for gathering requirements, sourcing of items, negotiating, issuance and tracking of orders, storage, issue, maintaining and accounting for food & beverage, general supplies and for maintaining cleanliness of the stores area as per company’s policies. To ensure the timely procurement of all goods required by the Resort at the best available price and quality.To review purchase requisitions considering issues such as lead times, standardization,quantity discounts and purchasing budgets.To assist department in the resort in formulating their material requirements and to usecompetitive bidding or other approved procedures to obtain the best price.To manage supplier relations for maximum mutual benefits.To ensure the implementation of purchasing policies and procedures.To check daily receiving and store keeping procedures to ensure they are being followed.To check goods to see they are received, issued, documented, stored and requisitioned as per company guidelines. Maintain E-filing of Requisition forms and Purchase orders, ensuring that they are properly filled up and acknowledged by the requesting party.Ensure price quotes in the procurement system are updated.Ensure that we always maintain stocks within our approved Par stock.Market List are updated with the stock of all daily items.Assist on month-end inventory when required.

Oversee the daily operations of the Recreation department, including pools, gym, and other recreational activities. Lead, train, and motivate the team to deliver exceptional guest experiences.Design, implement, and evaluate engaging recreational programs and activities tailored to guests of all ages.Interact with guests to promote recreational offerings, gather feedback, and foster a welcoming environment. Address any guest inquiries or concerns promptly and professionally.Ensure all recreational areas adhere to safety regulations and standards. Conduct regular inspections of facilities and equipment, maintaining a clean and safe environment for guests.Control and monitor inventories and materials. Work closely with other hotel departments, such as events and catering, to coordinate activities and enhance the overall guest experience.Maintain accurate records of participation, guest feedback, and program success to report to management and identify areas for improvement.

Perform routine inspections and maintenance on hotel facilities, including guest rooms, public areas, and back-of-house spaces.Troubleshoot and repair mechanical, electrical, plumbing, and HVAC systems.Respond promptly to maintenance requests from our Resort’s associates and guests, ensuring efficient resolution of issues.Conduct preventive maintenance on all equipment and systems to minimize downtime.Assist the supervisors in the setup and maintenance of the Resort’s events and functions.Maintain accurate records of maintenance work performed, including reports on repairs and replacements.Ensure compliance with safety regulations and the Resort’s policies.