Fairmont Singapore & Swissôtel The Stamford
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Fairmont Singapore & Swissôtel The Stamford

location icon 2 STAMFORD ROAD SWISSOTEL THE STAMFORD, SINGAPORE SINGAPORE 178882
501 - 1000
0 Other subsidiary companies

Company Overview

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

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Assistant Outlet Manager (Buffet)

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Assistant Outlet Manager, CloveSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Manage and coordinate daily Front of the House and Heart of the House operations with right delegation Monitor the reservation status and communicate with culinary team Plan and control manning to meet business needs and according to budget Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period Communicate with team during daily briefings and conduct monthly department meetings Ensure and conduct regular training and re-training when needed Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followedEnsure hygiene and food safety compliance in the outlet and related areasProvide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrenceInterpret financial reports: create and implement plans or promotion to improve profits for the outlet Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting Drive consistent service and process improvement, be entrepreneurial Qualifications:2 years in F&B management experience,Experience in similar size/style of 5* hotelDiploma in Hospitality ManagementLeadership / People managementGood interpersonal and communication skillsAble to work under pressure and independentlyGood interpersonal skills with ability to communicate with guests and all levels of employeesService oriented with an eye for detailsOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Assistant Outlet Manager, Skai

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Assistant Restaurant Manager, SkaiSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Manage and coordinate daily Front of the House and Heart of the House operations with right delegation Monitor the reservation status and communicate with culinary team Plan and control manning to meet business needs and according to budget Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period Communicate with team during daily briefings and conduct monthly department meetings Ensure and conduct regular training and re-training when needed Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followedEnsure hygiene and food safety compliance in the outlet and related areasProvide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrenceInterpret financial reports: create and implement plans or promotion to improve profits for the outlet Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting Drive consistent service and process improvement, be entrepreneurial Qualifications:2 years in F&B management experience,Experience in similar size/style of 5* hotelDiploma in Hospitality ManagementLeadership / People managementGood interpersonal and communication skillsAble to work under pressure and independentlyGood interpersonal skills with ability to communicate with guests and all levels of employeesService oriented with an eye for detailsOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Assistant Quality Manager

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Assistant Quality ManagerSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:1st primary responsibility: Responding to Guest Feedback Respond to guest feedback from various Voice of the Guest (VOG) and Online Travel Agent (OTA) Channels in a professional and timely manner.Should there be areas of service shortfall, coordinate investigations with affected departments to derive possible service improvements and appropriate replies to guest feedback.Assist in the highlighting of inappropriate Guest Feedback and necessitating the process to remove the feedback on various channels.Highlight areas of opportunity and improvement in Voice of The Guest (VOG) with Quality Manager and Division Trainers2nd primary responsibility: Data Analysis of Guest FeedbackReview Guest Feedback channels and Glitch reports for key trends for affected department heads to monitorReview and share with operational teams Colleagues mentioned for exemplary serviceHighlight possible opportunities for training, or property or process improvement3rd primary responsibility: Communication of Quality Metrics to Operating DepartmentsEnsure Monthly, Weekly and Daily Quality Report data is delivered promptly and accuratelyCoordinate attendees and venue for Monthly Quality MeetingsEnsure up-to-date data is prepared for Monthly reports or ad hoc analysis4th primary responsibility: Provide support and assistance for Leading Quality Assurance (LQA) activitiesDocument manage historic and current LQA reports and dataEnsure all key action plans by various departments are completed Ensure to compile training minutes and targets set by the end.Implement training KPIS Other Responsibilities Supervise interns in their daily activities while attached to the Quality DepartmentAssist Divisional Trainers in the development of new training material based on data collected from VOG, LQA and other channelsAssist in communicating instructions from ACCOR regional and Country office on matters involving Business Excellence, Productivity and Guest Experience.Analyses the structure and the day-by-day business of a hotel, depending on special needs of the hotel. After that, he/she develops training plans, according to different discrepancies and reviews his/her training programs all team members have to follow.Qualifications:1-3 years management experience in Hospitality or Hotel Operations.Demonstrated ability to develop curriculum for various audiences.Demonstrated ability to create impactful leadership development and engaging learning solutions. Including instructor-led, classroom and on-the-job approaches that achieve measurable results.Understands the strategic relationship of training in the support of achieving the stated mission of the business.Proficient with training needs assessment, creative instructional design, and measuring outcomes.Must have exceptional communication and facilitation skills, both verbal and written, with the proven ability to communicate to all levels of the organization.Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Assistant Security Manager

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Assistant Security ManagerSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Go through daily analyze sheet and deployment sheetEnsure all security personnel are fully briefed on major events of the hotel and formulate the SOPsCollate reports (HIR), record statements, interview eyewitnesses and perform onsite investigation and involve the Authorities, if necessaryPrevent situations that could jeopardize the reputation of the hotelOversee critical and sensitive functions until completion and give command & control the operations during an emergencyDocument all incidents occurred in the hotel in connection with crime, subversions, potential liabilities and insurance requirementsAssist colleague in handling of unusual guests or colleagues’ problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, colleague or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disastersWith all reports and events encountered, constantly review the department’s operational needs working towards efficiencyOverall in-charge of Lost & Found items and handing over to the authoritiesCreate a monitoring system to monitor performanceEncourage and motivate non-performers firstDisciplinary action will be taken on continuous non performerSelect, train, schedule, discipline and direct security colleagues in all aspects of security and safety policies and proceduresKeep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agenciesRemain informed of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and colleagues’ rightsConduct orientation to new colleagues on Security & SafetyEnsure that all operating procedures are adhered to as prescribedOrganize departmental functions/retreat to foster better relationships within the departmentOrganize Workplace Safety Committee activities of HotelLead the team together with Director of Security & Fire Safety when crisis ariseAssist and manage crisis which is exposed to certain level of dangerMakes decisions as to whether or not to arrest a person committing crimes or suspected of committing crimesAlways be on-call, including off-duty hours, for any emergency that may arise Qualifications:Minimum GCE ‘O’ levelAt least 5 years of similar experience in hotelsPossess relevant security licenceExperienced in first aid, fire fighting and crowd controlCompany Emergency Response Team (CERT) CertificatePossess occupational CPR and AEDBasic Fire Fighting skillsFirst Aid ManagementKnowledge in Fire Prevention & Protection of BuildingConversant with the various systems in Hotel Security RoomAbility to analyze situation and give clear instructions or guidesAble to work shift hours and on weekends Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent. Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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Chef De Partie

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Chef De PartieSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Maintain daily mise en place and prepare ingredientsInspect and clean food preparations areas, to ensure safe and sanitary food-handling practicesEnsure the highest standards and consistent quality in the daily preparationKeep up to date with the new products, recipes and preparation techniquesHave full knowledge of all menu items, daily highlights and promotions Adhere to recipes and stock management Adjust cooking based on guest preferences Effective communication between colleagues to ensure a secure and friendly working environmentEstablishing and maintaining effective inter-departmental working relationshipsConsistently offer professional, friendly and proactive guest service while supporting fellow ColleaguesActively share ideas, opinions and suggestionsEfficiency in preparations and executionFollow guidelines provided in Colleague HandbookSet example to others on personal hygiene and cleanliness on and off dutyGuide and train the Junior Colleagues on a daily basis to ensure high motivation and productive working environmentAcquire culinary knowledge and skills to grow as a Junior Sous Chef QualificationsMinimum of 4 years in basic culinary position, preferably in similar operationsBasic Food Hygiene CertificateCertificate in CulinaryKnowledge of different culinary techniquesTechnical Culinary SkillsGood Open CommunicationReliable and consistentHigh Personal Hygiene and Presentation, Clean/TidyAbility to work in a teamSelf-motivated and energetic Eager to learn Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Commis Cook

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Commis CookSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Maintain daily mis-en-place and prepare ingredientsInspect and clean food preparation areas, to ensure safe and sanitary food-handling practicesEnsure the highest standards and consistent quality in the daily preparationKeep up to date with the new products, recipes and preparation techniquesHave full knowledge of all menu items, daily highlights and promotionsAdhere to recipes and stock managementAdjust cooking based on guest preferences Requirements & Competencies:Minimum of 1 year in basic culinary positionKnowledge of different culinary techniquesCertificate in Culinary, preferred Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Communications Officer

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Communications OfficerReporting to the Communications Manager, responsibilities and essential job functions include but are not limited to the following:Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer LogReport broadband and telephone equipment defects to the relevant vendorsAttend to complaints and enquiries referred to by Communications AssistantHighlight important events, special instructions and information to the teamHandle follow ups passed over from the previous shiftHandle and deliver the Hotel’s general emails to the relevant departments promptly for follow upMonitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up Requirements:Minimum O level education with 5 credits or a diplomaAt least 1 year experience in the Hospitality/Service Industry preferredComputer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS systemKnowledge of Opera will be an advantageAble to commit to rotating shifts, will include overnight shifts Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Cost Controller Executive

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Cost Controller ExecutiveSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:To calculate the recipe cost based on the input from the Chef / Bartenders Check the ingredients of the recipe – the quantity, the code, the cost price, the loss factor To calculate the potential beverage cost for every bars/outlets – either based on the recipe cost or item price Calculate the cost of event based on Banquest Beverage Control To ensure in absence of POS system, the manual system’s compensating controls should include a chit system for all food orders sent to kitchen or bad for preparation/creation To ensure creation for new/change of Discount Key must approve by Director of Food & Beverage, Director of Finance and Hotel Manager before creation. Outlet Manager must submit printed test check after key created. ( As Operationly Required) To update Menu Engineering for all F&B outlets as followss Revenue as per Sales Report from Point of Sales System Cost as per on the Recipes provided by Chefs Conduct stock take in the kitchens, bars, resturant, Food Store, Beverage Store, Tobacco Store and Wine Cellar Involve in monthly Stocktaking for outlet and Store. Perform reconciliation for the Store inventory to zero variance end of day Compile inventory summary for the hotel to facilitate month end closing and follow up with approval from Director of F&B, Director of SPA and Director of Finance to ensure full compliance with FRHI standard To assist Cost Controller in F&B Flash Cost Report preparation twice a week. The task include Purchases and Store requisition compilation; Inter Kitchen Transfer; Inter Bar Transfer; Accrual and Food Credit (FAR Discount and S&P). Invlove in F&B Cost Analysis for month end closingCompile and audit Daily Adjustment Report (F&B Discount) and follow up with the Cashier and Outlet Manager if there is any mistake/discrepancy to ensure timely submission of Daily Operation Package Compile and audit Daily Micros POS Void Checklist and follow up with the Cashier and Outlet Manager if there is any doubtful transaction otr typical wrong posting to ensure compliance of Key Control Point and timely submission of Daily Operation Package Support the Receviving operation that may be assigned from time to time.Qualifications:Degree or Diploma in Accountancy or equivalentAt least 3 years post qualification in a hotelAccuracy, thoroughness, neatness, attentiveWork with minimal supervisor and coaching and willing to learnEnsure the job is done on time, especially during month end (eg. on the cutoff period of the month, need to stay late to conduct & to reconcile outlets stock take result).Good interpersonal skills with ability to communicate with all levels of employeesService oriented with an eye for details and computer-literateAbility to work effectively, independently and has good initiative under dynamic environment Flexible and able to embrace and respond to change effectively Presentable, well groomed A team playerOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Executive Lounge Manager

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Fairmont Gold Lounge ManagerSummary of Responsibilities:Assign sufficient manning to cater for daily operational needsPlanning of VIP arrivals and departures and ensuring operational efficiencyDevelop and maintain strong guest relationships to ensure guest loyaltyHandle guest issues when needed Meet, greet, rooming and service of all VIP guests Plan and review rosters to ensure productivity goals are metEnsure LQA service standards are in practice as set by the hotel at all timesConduct audit checks on colleague’s service standards and ensure compliance with hotel standardsEnsure operations are in order, guests assistance required is rendered accordingly and colleague’s service standards are metConsistently offer professional, engaging and friendly serviceLead a Heartist® approach to guest experience/service with the teamResponsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Fairmont Gold LoungeMonitor maintenance and development of the physical Fairmont Gold productFacilitate preventive maintenance program with housekeeping and engineeringDaily compliance on hygiene and safety standards based on HACCP standards and ensure all checks and documentation are accurately recorded on a timely basis Coordinate and lead the team on internal hygiene audits with Hygiene and Safety department personnel on a weekly basisCoordinate and lead the team in the yearly Haccp audit and ensure compliance and pass audit Work with the Revenue Manager, Reservations Manager, Sales Manager and Front Office Manager to ensure strategies are in place to maximize revenue opportunitiesTrack and Forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan accordinglyPlanning, reviewing, training, monitoring, evaluation and counseling of employeesHandling and investigation of guest requests/complaints Counseling and disciplinary action for colleagues non-compliance with procedures and behaviorAttend any department and operational meetingsEnsure grooming standard set by the hotel at all timesEnsure work areas are adequately stocked and inventory properly recorded Ensure department compliance with safety and security procedures at all timesQualificationsMinimum 4 years of luxury hotel experience, preferably in Front OfficeRead write and speak English fluentlyPossess good guest relations skills, confident, clear EnglishOutstanding guest interaction, interpersonal and communication skillsMust have a friendly and engaging service attitudeGood decision making skillsKnowledge of Opera system and other related sub-systems interfaced to the hotel’s computer systemProven ability to guide and coach team membersFocused on customer service, detail oriented in training, development and performance managementResponsive to continuous challenges and open to making changes to achieve targeted resultsOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSIf you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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Florist

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.FloristSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Be familiar with all outlets, public areas and guest rooms flower requirementsAssist florists with arranging appropriate flowers arrangements for VIP rooms, long stay guests, outlets and both hotel lobbiesBe innovative and creative in all arrangements, particularly for festive occasions like Christmas and Chinese New YearCheck and inspect flowers daily to ensure their freshnessEnsure that safe working practices are followed including emergency proceduresComply with hotel and department policies and procedures at all timesCarry out any other duties as and when assigned by the Management of the Hotel and departmentQualifications:Minimum Primary 6 EducationInitiative to learn floral arrangement, training providedAble to communicate in basic EnglishInterpersonal skills well developed with guests and colleaguesPhysically prepared for the physically demanding roleAble to work independently, reliable, self-motivatedOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Food & Beverage Guest Services Officer

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Food & Beverage Guest Services Officer Summary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Check the table setting, cleanliness and side station preparation as per work station assigned prior to start of operation hour on each meal periodGreet and farewell guests in a friendly, courteous mannerOffer menu options, offer menu advice and take ordersServe food in efficient mannerOperate and use POSLook for ways to upsell and add valueAct professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all mattersAccuracy in order taking, timeliness in pickup and delivery of menu itemsCleanliness and work safety in food preparation and service areasPerform or assist in the Hosting and Bartender duties whenever is requiredPerform opening shift and closing shift duties as assigned Qualifications:No F&B service experience is requiredMinimum GCE ‘O’ level educationRead, write, speak English fluently Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent. Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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Guest Relations Executive

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Guest Relations ExecutiveSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Assist guests with check in and checkout, and other cashiering dutiesProvide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standardsEfficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestionsHandle guests’ mails, messages, and answering phone callsMaximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guestsComply with hotel and department policies and procedures at all timesMaintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybodyAttend daily briefings and relevant departmental meetingsEnsure the safety, security and loss control policies and procedures are compiled with at the front desk and back office areaSupervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all timesEnsure cleanliness and appearance of Front Desk and related areasEstablish awareness of the Hotels fire and emergency procedureEnsure vigilance in regard to in-house credit matters and act upon any discrepanciesProvide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby GreetersEnsure strict compliance of the Credit Card Privacy – PCI, Cash Float SOPPerform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty ManagerQualifications:Minimum GCE ‘A’ level or equivalent, University degree preferredMinimum 2 years hotel front office experienceComputer Knowledge, i.e. well versed with windows, internet explorer and wordTechnical knowledge in Front Office operationsBasic supervisory skills, verbal and written skills, planning, decision making, training and developmentRead, write, speak English fluentlyWell groomed with leadership qualityAble to work in a team, good interpersonal and communication skillsDetail-oriented, organized and very flexible with working extended hoursEnergetic with positive attitudeAble to work under pressure and independentlyOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSIf you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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Housekeeping Coordinator

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Housekeeping CoordinatorSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departmentsAnswer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the HotelRecord all telephone calls and its details in the housekeeping coordinator’s log book or input into Royal Service to ensure proper follow upUse guest names during the process of conversation with guestBe familiar with the computer systems such as OPERA and Swiss/Royal Service.Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in OPERA to track items movement and usageCommunicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely mannerSupervise and ensure that house and room attendants are carrying out all guest requests in a timely mannerMonitor room statuses to ensure clean rooms are available for arrival guestsBe responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.Assist in preparing keys, mobiles or papers to colleagues if need arise.Answers all lost & found queries in a timely manner and follow up accordinglyRecord all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the itemInform Security Department and Duty Manager of any complaints by guests of losses that may require compensationEnsure the security and maintenance of the lost & found room by not allowing unauthorised entries, with regular clean up and disposal of items after its validity periodsEnsure that safe working practices are followed including emergency proceduresParticipate in departmental leadership activities as a member of the teamMaintain levels of confidentiality and discretion for guestsCarry out any other duties as and when assigned by the Management of the Hotel and department QualificationsMinimum GCE ‘O’ Level EducationAble to read, write, and communicate in English, other language is an added advantageComputer skills including Microsoft Office will be an advantageUse/knowledge of PMS e.g. OPERATechnical skills for Housekeeping including use of the iPhone for HousekeepingSupervisory and leadership skills – collaborative, enabling, and entrepreneurialInterpersonal skills well developed with guests, employees, managementAble to solve problem/make decision independently within scopeAttention to detail guest requests and preferencesAble to work independently, reliable, self-directed Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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IT Manager

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.IT ManagerSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Oversee and lead the entire IT infrastructure of the hotel, ensuring the smooth operation of network and systems on a daily basis.Plan, design, maintain, and implement a robust and secure network architecture to support the hotel's operations and guest services.Manage and maintain all networking equipment, including routers, switches, access points, and firewalls, ensuring optimal performance and reliability.Collaborate with vendors to procure networking hardware and software, negotiating the best deals to maximize the IT budget.Provide day-to-day supervision and guidance to the IT Administrator(s), fostering a positive and productive work environment.Ensure efficient handling of IT support requests from colleagues, resolving issues promptly to minimize downtime and disruptions.Develop and enforce IT policies and procedures, maintaining data security and privacy standards in compliance with industry regulations.Conduct regular audits to assess the efficiency and security of IT systems, identifying areas for improvement and implementing necessary changes.Coordinate with department heads to understand their IT needs and recommend appropriate solutions to enhance operational efficiency.Stay updated with the latest trends and advancements in network technology and infrastructure management to introduce innovative solutions.Assist in the planning and execution of technology-related projects, including system upgrades and integrations.Collaborate with the hotel's management team to align IT strategies with overall business goals and objectives.Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.Relevant professional certifications in network management (e.g., CCNA, CCNP) are highly preferred.Proven experience as an IT Manager with a focus on network and infrastructure management, preferably within the hospitality industry.Demonstrated expertise in daily IT operations, including managing IT administrators and handling user support requests.Solid knowledge of networking protocols, configurations, and security measures.Familiarity with infrastructure components such as servers, storage, and virtualization technologies.Excellent leadership and communication skills, with the ability to lead a team and collaborate effectively with cross-functional departments.Strong problem-solving and decision-making abilities to address complex IT issues.Ability to manage multiple projects simultaneously and prioritize tasks efficiently.Flexibility to work during non-business hours for system maintenance and emergenciesOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSIf you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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Laundry Operator

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Laundry OperatorSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Daily checking of roster to ensure that sufficient manpower is available to operate the various types of pressing equipment.Coordinate the various pressing activities to meet the production requirements.Perform the role as an Acting Supervisor in the absence of the superiors.Prepares pressing machine for operation by checking that potable units of ion are in proper work condition and steam supply is adequate for all pressing machine and safety device is in work condition.Assess material types and press different categories of garments using the pressing equipment best suit to the garment categories.Examine material quality of shirts and operate the Shirt Unit for ironing collar, cuff and body of shirt.Examine material and operate the Trousers Unit for finishing of trousers.Operate the Steam Tunnel Unit for finishing of T-shirts and uniform.Operate the Form Finisher for jacket, blouse, dress for which the material is suitable for steaming.Operate the Hot Press and Steam Press according to suitability of the materials and textures.Inspect finishing quality and sort out garments with missing accessories, torn areas or unremovable stains and submit to the appropriate section for necessary rectification.Operate all pressing equipment according to the set procedures and strictly adhere to safety procedures applicable to each type of pressing machine. Alertness and full concentration is expected when operating pressing machine.Daily housekeeping of workstation and pressing equipment to ensure cleanliness.Maintain adequate stock of supplies and accessories necessary for the pressing section such as wax, starch, ironing padding, hangers, etc.Assist in attaching identification tags to garments or assembling of garments when necessary. QualificationsMinimum Primary 6 EducationExperience preferred but not necessaryAble to communicate in basic EnglishAble to read and write and recognise numbers.Interpersonal skills; good rapport with colleagues.Able to withstand prolong standingAttention to detail especially cleanliness, packing and folding presentationAble to work independently, reliable, self-motivated Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Laundry Service Coordinator

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Laundry Service CoordinatorSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry departmentNotify housekeeping for recorded parcels not brought down to ensure timely collection of laundry parcels from guest roomsCommunicate with guest to highlight discrepancies or clarify matters by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify, item with major defect is to be return undone with a letter of explanation and consent for cleaningBilling and proper keeping of daily billsAdminister on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and othersEnsure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow upPrepare daily sales summary, function report, cashier report and casting of chargesConduct monthly inventory of laundry supplies to prepare for next ordersFollow up on every written order to ensure that all cleaning request forms are received by the required timeMaintain adequate stock of forms relevant to the Valet OperationsAttend to guest complaints or clarifications in the absence of the superiorsMaintain cleanliness of all office equipment in the general office which include time stamp machine, cashiering system, computers, typewriters, etc, and proper housekeeping of laundry supplies storage roomBe familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, etc. Qualifications:Fluent in spoken and written EnglishGood interpersonal and communication skills to deal with guests and colleaguesTeam PlayerService oriented, pleasant, courteous and honestGood initiativeBasic PC knowledgeAble to exercise sound judgement in unforeseen situations Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Receiving Executive

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Receiving ExecutiveSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:To support the team in all functions at Receiving eg; checking on items received – temperature, quality, quantity regardless food or non-food.To monitor the delivery on ordered items and inform Procurement Department, End User if items are not delivered as per delivery date.To ensure item received is correct (quantity, sizes, brands, packing, description, pricing, etc) and inform Procurement Department/Culinary/End User if there is any discrepancy.Verifies all items stated in the Invoice / Delivery Order against Purchase Order in term of item description, branding, unit of measurement, quantity and pricing. Also to make sure items are deliver to the correct destination/place at the correct designated temporary holding area.Ensure all posting of Invoices, GRN, Credit Memo via MC. Maintain an accurate posting at all times.Ensure the receiving area clean and tidy at all times. Make sure respective department or party have perform the cleaning as being scheduled.Qualifications:Minimum ‘N’ level or higherPreferably 2 year’s experience in similar size/style of luxury hotel, resort/businessKnowledge of spreadsheets and softwareAny relevant certificatesAble to work weekendsOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Reservations Executive

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Reservation ExecutiveSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance. Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly Maintain accuracy of arrivals including billing, VIP status and other guest preferences Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams Manage rooming lists, corporate bookings, and crew blocks as required Qualifications:Minimum of 2 years of relevant experience in the reservations sales Strong working knowledge of CRS, PMS, RESAWeb or distribution systems Detail-oriented External and internal environment understanding Ability to work effectively and contribute in a team Great communication, presentation and influencing skills Customer/Commercial focus Multicultural awareness and able to work with people from diverse culturesFlexible and able to embrace and respond to change effectively Self-motivated and energetic Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Restaurant Host/Hostess

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Restaurant Host/Hostess Summary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Setup hostess station and complete mise-en-plus prior to the start of operation hour for each meal periodOperate and use POS and dining reservation systemTake and enter reservations/cancellations in reservation system in accordance with departmental standards.Reconfirm reservation through telephone or email on daily basis for each meal period and highlight to superior on high business volume day/meal periodCheck email in-box and reply all enquiries within 24 hoursHandle all table allocation based on reservation and guests preference for each meal period in accordance with departmental standardsCheck on correctness of reserved table arrangement and preferred seating prior to the start of each meal periodHandle all guest requests such as cake ordering, dietary requirement, etc. Ensure all information are accurately recorded and communicate to service and culinary teamHandle menu update, printing and buffet tag creation, if any. Ensure all menus and reading materials are in good condition and cleanPerform or assist in the Floor Service duties whenever is requiredPerform opening shift and closing shift duties as assigned Qualifications:1 year Hospitality industry experienceCompletion of formal Secondary/O level educationTechnical service skillsInterpersonal skills – communicates easily/openlyExcellent communication skills in spoken/written EnglishReliable and consistentPersonal presentation & grooming, clean/tidyCan work as part of a team Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent. Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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Restaurant Manager (International Buffet)

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Restaurant Manager, CloveSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Manage and coordinate daily Front of the House and Heart of the House operations with right delegationLong Term planning to create initiatives that furthers the outlet overall goalIdentifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenueMonitor the reservation status and communicate with culinary teamPlan and control manning to meet business needs and according to budgetWork with Talent & Culture to recruit suitable colleaguesCommunicate with team during daily briefings and conduct monthly department meetingsEnsure regular training and re-training when neededMaintain service, standards and procedures for the outlet and to ensure that they are achieved and followed byEnsure hygiene and food safety compliance in the outlet and related areasTogether with the Restaurant Manager lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service PromiseLead a Heartist® approach to guest experience/service with the F&B teamProvide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrenceWork closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volumeRegular review of guest comments/VOG with the team and implement right solutions for continuous improvementImplement, monitor, train and maintain control measures to impact food costs,beverage costs, labour costs and operating supply costs for the outlet and to be in line of budgetPlan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outletProvide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premiseRecruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful businessSupport the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meetingDevelop own knowledge and skills to grow as a business partner and leader.Qualifications:3 years in F&B management experience,Experience in similar size/style of 5* hotelDiploma / degree in Hospitality ManagementLeadership / People managementGood interpersonal and communication skillsAble to work under pressure and independentlyGood interpersonal skills with ability to communicate with guests and all levels of employeesService oriented with an eye for detailsOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Sales Manager (Reactive)

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Senior/Sales Manager, ReactiveSummary of Responsibilities:To manage and ensure timely response to assigned sales leadsStrong conversion in corporate sales leadsAchieve sales goals set by managementConduct sales activities such as follow up call and hotel site inspectionResponsible for new bookings and managing existing business blocks in OperaEffective communication with conference & event services team to ensure smooth execution of eventsTo handle any other duty/projects assigned by Director of Sales and/or Senior Director of SalesQualifications:Candidate must possess at least a GCE “A” level certificate or DiplomaAt least 2 years of relevant experience in the hotel industryStrong computer knowledge of Microsoft Office and Opera systemPossess good communication and interpersonal skills at all levels of managementGood time management skillsMulticultural awareness and able to work with people from diverse culturesFlexible and able to embrace and respond to change effectivelyAbility to make decision independentlySelf-motivated and energeticCandidates with experience will be considered for Senior Sales Manager role.Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSIf you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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Sales Support Executive

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Sales Support ExecutiveSummary of Responsibilities:Responsible for new bookings and managing existing business blocks in OperaPrepare all documentation to be sent to clients in accurate and timely manner (e.g. sales proposals and contracts)Generate team reportsHandle all incoming telephone enquires effectivelyAssist with any other sales support projects and duties as requestedQualifications:Candidate must possess at least a diplomaStrong computer knowledge of Microsoft Office and Opera systemSales knowledge would be an advantageFlexible and able to embrace and respond to change effectivelyAbility to work independently and has good initiative under dynamic environmentSelf-motivated and energeticOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSIf you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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Security Executive

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Security Executive Summary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefingDon essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during dutyBe in-charge of the Hotel Security Control Room as well as for the day to day operationsEnsure all official security documents are handled accurately in accordance to SOPManage access points as assigned to ensure all entries are authorizedMaintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check inManage the Visitor Management System for visitors, contractors, and vendorsManage the Casual labor system for casual labors and part-timersMonitor CCTV coverage within the hotel property and highlight any issues observedPerform static lobby / convention Centre coverage and dutyPerform roving security and safety clocking patrol within and around the hotel premisesPerform enforcement tasks as assigned and be at deployment as per deployment scheduleEnsure security system are in working order, and if not, to highlight to Assistant SecurityManager and collaborate to raise maintenance reportsCoordinate Night Transport for colleaguesRespond to all security, safety and medical emergencies as soon as possible where assistance is requiredBe part of the Hotel Emergency Action Team (HEAT Team) / Company Emergency Response Team (CERT Team) to respond to emergenciesConduct inventory checks of keys and passesHandle Loss & Found findings, reports and inquiriesProvide lift control and VIPPerform First Aid/CPR/AED if requiredRespond to and resolve safe box issues without delayRespond to and resolve door lock issues without delayConduct crowd control and ushering dutiesGather and document information and facts upon responding to security, safety and medical emergenciesPerform any other tasks as assigned by the management of the hotelManage and address all alarms on the Fire & Life Saving System (FPLS) as per SOPManage and address all alarms on the duress and emergency systemsIn-depth knowledge of CCTV system for preliminary investigation and training purposesPlan and deploy security personnel within the team and shiftPlan and deploy coverage for all access points as assigned to ensure no unauthorized entry / prohibited articlesCheck security personnel are at the deployment hourly for situational reportGuide Security personnel to adhere to operating proceduresCover Security personnel duty during breaks or as and when requiredConduct preliminary investigations such as key reading, CCTV review, interview and ground surveillanceUpdate the Security Department of incidents within 2 hours of occurrence via official mobile application group (Synopsis)Create Incident Report (HIR), Glitch Report, and record in Daily Occurrence Summary for all incidentsEnsure all handing over and taking over security documents / equipment are in order and in accordance to SOPParticipate in all security, safety and medical training and exercisesEnsure accountability of Visitor, Contractor, Casual Labor, Part-time passesEnsure accountability of all hotel keys (physical / electronic) in the key press and ensure records are in orderEnsure Fire & Life Saving System (FPLS) is online and address all alarms immediatelyDispatch HEAT / CERT to location of alarm as soon as alarm is activatedCheck Know cross system during duty for any jobs dispatched to Security DepartmentReport any non-compliance / non-performance of security personnel to Assistant Security ManagerLiaise with vendors for follow-up on rectification of equipmentAddress any other tasks instructed by Assistant Security Manager / Director of SecurityCollate reports (HIR), record statements, interview eyewitnesses and perform onsite investigation and involve the Authorities, if necessaryAssist colleague in handling of unusual guests or colleagues’ problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, colleague or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disastersFamiliarized and handle the Saflok system (RFID key cards)Notify Security Managers and Hotel Duty Managers (when necessary) of any discrepancies or emergency crisis occurred within the hotel premises. Manage all emergency personnel in response to such crisisTrain and guide new security officers on security operations, equipment, SOPs and hotel policiesContinue to train, retrain and guide security officers on new security operations and hotel policiesDisseminate all information by the Management to the Security OfficersMake recommendations and/or administers disciplinary actions as and when requiredEncourage and motivate team members in the absence of the managersDisciplinary action will be taken as well on continuous non performerSelect, train, schedule, discipline and direct security colleagues in all aspects of security and safety policies and procedures e.g. operations of surveillance equipment, report writing, record keeping, etc.Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agenciesRemain informed of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and colleagues’ rightsTake charge of team buildings or department meetingsCollect information pertaining to internal or criminal investigationsStatement takingHandle and cultivate informantsIntegrity OperationsQualifications:Minimum GCE ‘O’ levelAt least 4 years hotel’s security experience in a 4/5 star hotelFormer Law Enforcement Officer at Supervisory level is preferredPrevious administration of persons in lifesaving or property protection situationsExperienced in CPR, First aid, fire fighting and crowd controlMinimum Chief Security Officer Certification required by local authoritiesCompany Emergency Response Team (CERT) CertificateConversant with the various systems in Hotel Security RoomReport writing, communication skills, investigation and questioning apitudeComputer-literateOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSIf you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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Senior Procurement Executive

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Senior Procurement ExecutiveSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:SOURCING & SUPPLIER MANAGEMENT Assist in identifying and evaluating potential suppliersNegotiate terms and pricing agreements with suppliers to ensure cost-effectiveness and quality.Maintain relationships with existing suppliers and continuously seek opportunities for improvement.Monitor supplier performance and address any issues or concerns promptly.Ensure all Accor requirements for vendor onboarding is in place.Response to queries from end users/suppliers with regards to no stock situation Source for suppliers for Purchase Requests that are newMANAGE DAILY PROCUREMENT FUNCTIONS Review pricings and process for all purchases across RC hotels.Collaborate with relevant departments to plan stock requirements and work out strategy to reduce out of stock situation and contingency planEnsure approved purchase requisitions are timely with the creation of Purchase Orders for all Business unitsEnsure the PO Team creation of Article Codes/Price Quote and Vendors details are updated accordingly in the system and assist if needed.Response swiftly to feedbacks/complaints/ no stock situation etc (from end users/suppliers/guest)Request for quotations as well as samples for evaluationHandle RFQ as well as RFP exercises for all categories of Supplies including ServicesTabulating of Price Summary and recommendation of award for various work streams that are assign toAssist in report analysis in preparation for new work stream Assist in Contracting processEnsure forms and documents are properly filled for all Procurement processesFollow up closely on outstanding Purchase Orders that are long overdue and if needed for cancellationTo carry out any other duties as required by the Director of Procurement/Procurement Manager from time to timeREVIEW OF CAR (CORRECTIVE ACTION REPORT) FROM FOOD SAFETYEnsure Corrective Action Report are sent out immediately to Suppliers should a complaints raised by Food SafetyEnsure substitution of supplies are replace immediately for operation useEnsure Suppliers that works with the hotels are Food Safety compliancesEnsure Suppliers that AVA or NEA approved Vendors that met the grade criteriaEnsure all licenses and certificates are approved by authorities are validCOST MANAGEMENTAssist in developing and implementing cost-saving initiatives without compromising quality or service.Analyze spending patterns and identify areas for potential savings or optimizationParticipate in budgeting and financial planning processes related to procurement activities.COMPLIANCE AND DOCUMENTATIONEnsure compliance with relevant laws, regulations, and company policies in all procurement activities.Maintain accurate records of procurement transactions, contracts, and supplier agreements.Assist in conducting periodic reviews and audits to ensure adherence to procurement policies and proceduresCROSS-FUNCTIONAL COLLABORATIONWork closely with various departments and business units including Operations, Receiving and Finance to understand their needs and priorities.Collaborate with stakeholders to develop procurement strategies that support the hotel's overall objectives.Communicate effectively with internal teams to provide updates, gather feedback, and address concerns related to procurement.Qualifications:Candidate must possess at least Diploma/Degree or equivalent Minimum of 2 years of relevant experience in the hotel industryStrong working knowledge on Negotiation and Procurement PoliciesProficiency in Microsoft Office Suite and experience with procurement software or ERP systems. ( Futurelog)Ability to multitask and prioritize tasks in a fast-paced environment.Familiarity with relevant laws, regulations, and best practices in procurement and supply chain management.Possess leadership skill in managing a team.Positive mindset with good attitude and integrity.Good Communication skills with all levels of colleagues and suppliers with confidence to achieve the best deal for the hotelsGood presentation and data analytical skillsOur Commitment to Diversity & Inclusion:We are an inclusive company and what we really is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Senior Reservations Executive

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Senior Reservation ExecutiveSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance. Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly Maintain accuracy of arrivals including billing, VIP status and other guest preferences Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams Manage rooming lists, corporate bookings, and crew blocks as required Qualifications:Minimum of 3 years of relevant experience in the reservations sales Strong working knowledge of CRS, PMS, RESAWeb or distribution systems Detail-oriented External and internal environment understanding Ability to work effectively and contribute in a team Great communication, presentation and influencing skills Customer/Commercial focus Multicultural awareness and able to work with people from diverse culturesFlexible and able to embrace and respond to change effectively Self-motivated and energetic Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Spa Administrator

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Spa AdministratorSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Greet guests in a friendly and courteous manner To lodge defective report via Knowcross/ relevant channels for defects noted within spa facilityTo update spa team within the spa group chat when defects are rectified. To perform staff rostering both FT and PT on weekly basis and upload to HR Portal To apply leave and upload MC for all FT employees on weekly basis and submit to Spa Manager/ Director for approvalTo check and verify all attendance against time log in HR portal and ensure accuracy of employees clock-in & clock-out time based on timelog recordTo verify attendance/ MC and process & approve for casual labour, print copies of approved worked hours for Spa Manager/ Director’s signature before submission to payroll for payment on daily/ weekly basis To perform order requisition via Futurelog of all spa amenities, stationeries, professional and retail products, etc for Spa Manager/ Director to approve for purchase.To assist with permit entry of vendor/ suppliers via IsecureTo attend to receiving for all collection of items for spa and keep record filing in properTo assist with new employee or casual labor on their first day of reporting with briefing on clock in/ out procedures, name tag/ uniform, etc. To assist with Front desk duties and attend to members/ guest when heeded or facing manpower crunchTo lead in monthly spa inventory audit and in charge of submission to Audit dept. To assist in any tasks assigned by Spa manager or Director.Qualifications:At least 1 year of experience in customer service, preferably in 5-star luxury hotelFluent spoken and written English People-oriented and a team player Able to work under pressure and independently Personal presentation, clean/tidy Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Spa Receptionist

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Spa ReceptionistSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Greet guests/members in a friendly and courteous mannerAnswer telephone & e-mail enquiries promptly and professionally; and channel to appropriate person for assistanceEfficient in assisting guests/members with treatment recommendations and appointment scheduling, facility use enquiries, handling guest feedback and providing directionsMaximise the appointment book by allocating the right treatment to the right therapist at the right time and at the right rate, through up-selling of treatmentsMaintain up-to-date knowledge about current promotions and packages, be proficient in all aspects of treatments and facilityOperate point of sale system and handle all payment transactions accuratelyLearn and use guests’ name whenever possibleAdjust service to suit guests’ requests, personalised to meet their needsUse a Heartist® approach – make the guests Feel Welcome, Feel Heart-Warmed, Feel Incredible and BelongControl entry into all areas of the spa facility by restricting all unauthorized individualsEnsure cleanliness and appearance of spa reception and other related areasMaintain sufficient inventory of supplies for smooth operations of spa receptionEnsure strict compliance of PCI – privacy of guest information and cash float handlingWork together with colleagues to ensure guests’ satisfaction at all times by ensuring that safety and service is always the spa’s first priorityParticipate in training activities to improve knowledge and skillsFollow guidelines provided in Colleague HandbookUnderstand emergency procedures, health & safety requirements, lost & found proceduresMaintain collaborative working relationships with colleagues & supervisors / managers Qualifications:GCE ‘O’ LevelsAt least 1 year of experience in customer service, preferably in 5-star luxury hotelsFluent spoken and written EnglishPeople-oriented and a team playerAble to work under pressure and independentlyPersonal presentation, clean/tidy Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent. Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSIf you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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Spa Therapist

Fairmont Singapore & Swissôtel The Stamford

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HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Spa TherapistSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Greet guests in a friendly and courteous manner Perform massage while maintaining client’s comfort at all times Perform facials on guests using safe and professional techniques Perform body-waxing services in a safe, comfortable and hygienic manner Perform all 30, 60, 90 and 120 minute body treatments by following treatment protocols Perform loofah treatments and herbal wraps as required Be on time for appointments and thoroughly review appointments after completing each treatment Provide warm and sincere closing upon completion of service sequence Learn and use guests’ name whenever possible Adjust service to suit guests’ requests, personalised to meet their needs Use a Heartist® approach – make the guests Feel Welcome, Feel Heart-Warmed, Feel Incredible and Belong Customising each spa treatment experience to the individual guest whenever possible Efficiency of work to keep work area clean and tidy at all times Maintain an ample supply of massage oils, professional products, towels, sheets and other necessary items Timeliness in reporting dysfunctional equipment to supervisor for follow-up Courteously interact and answer all facility-related questions from guests Assist with treatment types and retail product recommendation whenever consulted Participate in training activities to improve knowledge and skills Follow guidelines provided in Colleague Handbook Understand emergency procedures, health & safety requirements, lost & found procedures Maintain collaborative working relationships with colleagues & supervisors / managers Qualifications:CIBTAC/CIDESCO/ITEC or relevant discipline At least 2 years of experience in Spa Therapy Trained in facials, body and aesthetics treatments Fluent spoken and written English People-oriented and a team player Able to work under pressure and independently Personal presentation, clean/tidy Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS